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Microsoft Dynamics CRM Implementation

Selecting the right software to build and grow your sales and customer database is only the first step to achieving sales success. SolutionsMark will help you implement the Microsoft Dynamics CRM software for your company, including any type of customization, integration and training you require. We have implemented Microsoft Dynamics CRM for many different industries, so you can feel confident that we're not learning the product at your expense. 

Creating a successful CRM Implementation project outcome requires
that each of the following areas:

  Envisioning and Planning:

  • Are we redefining how the company does business, or are we implementing current business processes?
  • How organized are we for making necessary decisions and approving detailed plans? 

  Installation:

  • Is our IT centralized or decentralized? Are there multiple Microsoft® Exchange servers? How is Microsoft Windows® Active Directory set up?
  • How much new hardware is required?
  • For existing hardware, is this hardware already running the required software?

  Configuration:

  • Is data migration required?
    (The size of the database doesn't have a major impact on the amount of time required.)
    • Do we have a data map for source data?
    • How many fields exist in the source data that don't exist in Microsoft Business Solutions CRM?
    • How many custom drop-down lists (pick-lists) must be converted and remapped?
    • Are there data normalization problems with the source data? 

  Development:

  • Are custom fields and reports required?
  • Is other development work required?
  • Is integration with back office systems required?
  • Does our organization have an advanced sales process? Or do we need to automate our processes?
  • Do we need to create workflow rules?

  Deployment & Training:

  • How computer literate are our users?
  • How many different training sessions are required? The number might be based on job categories (such as Sales, Service, Administration, and IT) or geographic locations.
  • What is the level of experience of the IT staff?

 Common questions about our Microsoft Dynamics CRM Implementation Services:

Q:

How much will it cost for my company to implement Microsoft Dynamics CRM?

A:

Each customer has unique implementation and business needs so the costs will vary widely. As a general rule of thumb, we tell prospects that they should plan to invest as much in professional services as they do on licenses. Therefore, if you invest $10k on Microsoft Dynamics CRM licenses, you could expect that a typical professional services engagement would cost around $10k.

Q:

Is there a minimum project size?

A:

Any successful outcome in business software implementation requires focus and commitment. Even a smaller deployment of Microsoft Dynamics CRM requires many critical business-specific determinations be made and validated in order to achieve project success. We feel that the minimum amount of time to complete a successfull implementation engagement is approximately 70 to 100 professional service hours (roughly $10k to $15k).

Q:

How can I get a more accurate cost estimate?

A:

Please contact us to setup a phone consultation with one of our Microsoft Dynamics CRM business specialists. We can conduct an on-phone interview to better determine your exact implementation needs.

 To learn about financing your CRM software licenses as well as implementation costs,
 visit our financing page.
   

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