Top 10 Benefits to Microsoft CRM 3.0
To compete in today's information-driven world, you need a solid understanding of your customers. You also need to react quickly to new customer demands and market opportunities. To achieve your business goals, you need business tools that can help you succeed in the fast changing market place.
Microsoft Dynamics CRM 3.0 Small Business Edition and Microsoft Windows Small Business Server 2003 Premium Edition are designed to work together so businesses have the right customer information at the right time. Together, these two products can help your employees build closer relationships with your customers to achieve new levels of productivity and profitability.
Microsoft CRM 3.0 Small Business Edition and Windows Small Business Server 2003 Premium Edition enable your staff to work directly from the Microsoft Office Outlook messaging and collaboration client. This tight integration with Microsoft Outlook and other Microsoft Office programs means that your sales, marketing, and customer service staffs can stay in their favorite work environments while accessing fresh customer data. They can look up customer information, send and manage e-mail messages, set up appointments, and capture customer discussions, all without ever leaving Outlook.
Microsoft CRM 3.0 Small Business Edition can help you create a single, centralized repository for all customer information. This information can be instantly accessible wherever and whenever it's needed. Your staff can have the accurate, up-to-date customer knowledge they need to drive sales, maximize up-sell and cross-sell, and deliver personalized customer service. Even mobile employees can stay in the loop through new mobility and data synchronization features in Microsoft CRM.
It's one thing to collect reams of customer information—it's another to understand it. Microsoft SQL Server Reporting Services integrates with Microsoft CRM 3.0 Small Business Edition, enabling you to get quick insights into customer behavior. Powerful reporting and analysis tools make it easy to identify opportunities and problems at a glance. So you can get frequent insights into how your business is doing.
Advanced security enhancements in Microsoft CRM 3.0 Small Business Edition can help you keep your customer data confidential. Role-based and permission-based access to customer data helps to ensure that each user is restricted to only the information he or she is authorized to see. And Windows Small Business Server 2003 Premium Edition offers built-in firewall protection and security-enhanced remote access. This enables employees to tap into customer information while away from the office. Microsoft Internet Security and Acceleration Server, included in Windows Small Business Server 2003 Premium Edition, provides policy-based access control to help enforce your Internet usage policy.
Microsoft CRM 3.0 Small Business Edition and Windows Small Business Server 2003 Premium Edition feature fast and easy setup. This helps to speed your time to productivity and profitability. Your technology provider can install Microsoft CRM 3.0 Small Business Edition in fewer than 10 mouse clicks. This means your employees can start using Microsoft CRM in no time.
With Windows Small Business Server 2003 Premium Edition, you can easily extend the capabilities of Microsoft CRM 3.0 Small Business Edition to new users as your company grows. Flexible licensing terms make it easy to give more employees access to broader product functionality.
Your employees can create, send, and receive faxes from within Microsoft CRM 3.0 Small Business Edition. They simply click the customer contact name, send a fax, and record the fax in the customer CRM record for future reference. Employees can also take advantage of Microsoft Shared Fax Service, a feature of Windows Small Business Server 2003 Premium Edition that helps you send and receive faxes from a PC rather than from a public fax machine.
Microsoft CRM 3.0 Small Business Edition is easy to manage through the built-in management tools in Microsoft Windows Small Business Server 2003 Premium Edition. The preconfigured Windows Small Business Server 2003 Server Management console can help your staff manage the server and network as well as user accounts, printers, fax machines, licensing, e-mail messages, backups, and more.
With the built-in Configuration Wizard, you can tailor Microsoft CRM 3.0 Small Business Edition to your business. You can design custom application views for different users. Modify forms, data fields, and relationships without writing a single line of code. And build in business logic to have Microsoft CRM automate repetitive tasks, suggest next steps, send e-mail messages, and raise alerts for open items.
Do you already have customer data recorded in Microsoft Office Outlook Business Contact Manager or another sales force automation or contact management tool? No problem. It's easy to migrate customer data from other sources into Microsoft CRM 3.0 Small Business Edition. Your Microsoft partner can get you up and running in no time. And you can do more than before with your customer information.
HOME l PRODUCTS l SERVICES l SOLUTIONS l SUPPORT l ABOUT